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Welcome to funeralOne's online support center, where you can find answers to your questions 24 hours a day, seven days a week! Please feel free to browse all of our support options, and if you have a question that isn't answered here, or if you have a comment or suggestion, please feel free to contact us by telephone at: (800) 798-2575 or by email here.
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Q:Do I need to have different accounts set up for different locations/computers?
A:
No. Simply access that movie/project via the "Edit or Duplicate Existing Tribute Video" option from the opening/home screen. Select the project from the list and click the \“Duplicate\” button at the bottom right. This will allow you to access the screen that has your printed materials, burning DVD’s, and uploading.
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Q:I'm adding more than 54 photos and it says I can't do it.
A:
The software will allow unlimited photos, however when using more than 54 photos are used, it requires you to import additional music to accommodate the number of photos. To do this:
  1. Click on the "My Themes" tab at the top of the software
  2. Select option #3 from the left, "Background Music:
  3. From there, select the "Use multiple Included Songs" option at the top.
  4. Once you've selected the "Use Multiple Included Songs" option, you'll see your currently selected audio track in a box near the top right of the screen.
  5. Simply select another song by finding it the menu below, and drag the song title into the box in the top left.
  6. To remove a song you've selected, simply click on the red "x" next to one of your selected songs.

Selecting 2 songs for a video will allow you to use up to 108 photos. Should you have more photos than that, you'll need to add a third song which would allow you up to 162 photos.


Q:Can I select where the scenic videos backgrounds will appear in my movie?
A:
Yes, by selecting the "Select and place indivdual video backgrounds" option in the "My Themes" page, you'll be able to drag the scenic videos anywhere you choose in your timeline. The software, however, will disallow you from placing two videos in a row without at least one photo to separate them.
Q:How do I get rid of black backgrounds or blurred backgrounds in my movie?
A:
The default option in the software is to have the black/blank backgrounds removed. This creates a blurred image of the photo itself as a background for photos that do not fit a 4:3 ratio. If you prefer changing back to the pure black/blank backgrounds, similar to Easy Tribute Creator, you can do the following:
  • RIGHT click on the DVD/VIDEO tab near the top of the software screen. Mouse down to "Advanced Options" and UNCHECK the option "Remove blank backgrounds ".

Q:Can I get my DVD to repeat automatically?
A:
Yes. To turn this function on:
RIGHT click on the DVD/VIDEO tab near the top of the software screen. Mouse down to "Advanced Options" and check the option "Enable auto-repeat on burned DVD's"
Q:How can I add automatic motion effects to all photos in my movie?
A:
You can do this in one two ways.
  1. RIGHT click on the DVD/VIDEO tab near the top of the software screen. Mouse down to "Advanced Options" and check the option "Automatically Add Smart Motion to all Photos"
or
  1. RIGHT click on ANY photo in your timeline and select the option to "Add smart motion to all images"
*Please keep in mind that, though our software does utilize face recognition technology for its smart motion affect, we still recommend you preview all of these effects prior to generating your movie to make sure they are appropriate for each photo.
Q:Where do I put my funeral home name and can I change that?
A:
The funeral home name can be changed on each video if you would like. To do this:
Click on the "MY THEMES" tab near the top of the software screen Select option #5 "Credits" on the left hand side of the screen (this will be option #6 if you have selected both a Tribute Video and Personalized Printing options). Enter your funeral home name in the top box of that screen.
Q:When I try to generate my movie, it says I have to select a theme.
A:
You'll have to select or re-select your desired theme/music option. To do this:
  1. Click on the "MY THEMES" tab near the top of the software's screen.
  2. Select your desired theme and/or music.
  3. Click on "Next step" near the bottom right of the software's screen OR the DVD/VIDEO tab near the top of the software's screen.
  4. Then click on "Next step" again from the movie's timeline screen.

Q:Do I have to reenrate my movie each time I want to make a duplicate?
A:
No. Simply access that movie/project via the "Duplicate Existing Tribute Video" option from the opening/home screen. By selecting any video/project in that menu, it will automatically open the ooject up to the screen which allows you to burn your movie and print your materials.
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Q:The text on my DVD insert is too small/large.
A:
The DVD insert can be formatted any way you like. From the screen that allows you to burn a DVD and print your insert, label, cover, do the following:
  1. Click on "ADVANCED (EDIT LABELS)" button located under the print buttons
  2. Click on DVD INSERT
  3. Double-click on the text you would like to change which will bring up a "Modify Text Label" editor
  4. Select the "Font" tab from this editor and change the font type, size, and/or color.
  5. Make sure you click on Apply, both from the "Modify Text Label" editor, and the DVD Labels Editor.

Q:What kind of DVD labbels do I need?
A:
funeralOne supplies all peripheral items for the software, including the correct DVD labels. You can visit our online store at: http://store.funeralone.com If you prefer to purchase your DVD labels from an alternate source, the ONLY label that will function with our software is the Avery #8931 or Avery #5931 label.
Q:What kind of blank DVD should I use?
A:
funeralOne supplies all peripheral items for the software, including the correct blank DVD's. You can visit our online store at: http://store.funeralone.com. If you prefer to purchase your blank DVD's from an alternate source we highly recommend the following:
  • Make sure you are using a DVD-R and NOT a DVD+R disc. This is critical. DVD+R discs are NOT universal and are infamous for general inconsistencies and failures.
  • We highly recommend using either Verbatim or Sony branded discs. Other brands may be used, however brands other than Verbatim and Sony are of a lower quality and tend to create more failures/errors during the burning/playback process.

Q:Can I add a photo/text to the DVD Label and Box?
A:
Yes. The DVD labels, boxes, and inserts are highly customizable. To do this:
  1. Click on "ADVANCED (EDIT LABELS)" button located under the print buttons.
  2. Click on the item you want to customize (Disk Label, DVD Case, or DVD Insert). To add new text, simply RIGHT click on any open area of the document, mouse down to "insert" and select "Text Label".
  3. Type in the text you would like. Feel free to format the text in that area also by using the different tabs.
  4. Then click on "Apply". Your newly created text will appear at the top left of the document, feel free to drag that any place you like in the document.
  5. To add a new photo, simply RIGHT click on any open area of the document, mouse down to "insert" and select "Picture".
  6. Browse to the photo file on your computer and click "Open".
  7. Feel free to drag the newly imported photo to any location you would like on the document.

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